Policies

Cancellations

Reservations may be cancelled up to 3 days (72 hours) in advance and will be fully refunded. Reservations cancelled with less than 3 days (72 hours) advance notice will not be refunded. Tours may be rescheduled up to 12 hours in advance based on availability. Extenuating circumstances will be considered on an individual basis. 

Weather

Actual weather conditions vary greatly from weather forecasts and conditions change rapidly in Denali. Storms move in and out very quickly and the weather is likely to change several times over the duration of your tour.

We rarely need to cancel due to weather, but in the case of a weather cancellation, participants who cannot reschedule will receive a full refund. Weather cancellations are at the discretion of the hiking guide. We do not make decisions based on weather prior to the day of the tour, and we usually cannot make the call until right before the tour starts. Typically, your guide will meet you at the start of the tour to discuss the current conditions, your skill level & expectations, and determine the best option for each guest. Safety and quality of experience are our top priorities.

Restrictions

Minimum age: Children 15 and under must be accompanied by an adult. Children under 5 years of age go free of charge, but must be able to walk or be carried for 3 to 4 hours.

Safety

Denali Day Hikes reserves the right to refuse service to anyone who does not follow safety instructions given by their guide. There are many risk factors in Alaska that visitors are not accustomed to and therefore must follow the guide’s directions. Guests who choose not to follow the guide’s directions will be removed from the tour.

Enjoyment

Our mission is to provide a memorable and enjoyable experience for all guests. We also want our guides to enjoy their work and we ask guests to be kind and respectful to other guests and their guide. If you did not enjoy our tour or it did not meet your expectations for any reason, please let us know by contacting us directly at info@denalidayhikes.com. Guest feedback is essential to our improvement and we will do our best to mend the situation.